Support

Service

The MWS service organisation ensures customers have everything they need to ensure they comply with internal and external audits.

On-Site Traceable Calibration

The MWS calibration team visit clients sites to carry out routine preventative maintenance and traceable calibration, MWS have ISO9001:2008 accreditation and self verification for the trade approval of weighing equipment, audits and accreditation are awarded by the National Measurements Office. All documentation is produced in electronic PDF format, this ensures clients can easily request or download their own certificates in the event of them being misplaced. Our BRC/ISO pack is emailed out with the certificates, this includes up to date traceable weight certificates, Insurance documents, Health & Safety policies plus risk assessments or method statements, specific task risk assessments are available upon request.

Software Support

Any software sold by MWS is supported in a first-line instance using an online tool called Anydesk. 99% of software issues are solved online without the expense of visiting a customers site. In rare occasions where a site visit is required the MWS IT team visit with a service engineer to check for hardware and software faults.

Warranty

Any claims for warranty must be completed inside the manufacturers issued warranty period. MWS take warranty claims very seriously and endeavour to deliver a satisfactory end result. MWS have an online tracking tool to see the status of any warranty claims.

Warranty claims will only be processed for equipment sold by MWS. Any equipment sold by other distributors or dealers needs to be returned to the original supplier.